Exchanges & Returns

CANADA - MOVING SALE - April 2024

Due to price increases and economic conditions we have had to make the difficult decision to close down our distribution centre in Toronto, Canada. We would like to offer customers during the period of April 4th - 30th 2024, the opportunity to purchase and receive goods from this distribution centre, as we are moving all stock back to Australia Brisbane. Any items purchased during this period will NOT be eligible for a return, refund, store credit or exchange as we will not have the facilities to complete these processes from the Canadian distribution centre. Stock will be heavily discounted to account for this.

AUSTRALIA
We understand that it can be difficult to select the right size when shopping online, that’s why we welcome exchanges and returns within 30 days of purchase for all customers, and 45 days for international customers.

All you have to do is create an account using the same email address you made your purchase with. Once created, login to your account (please check your spam email folder for emails), locate your the order and select the item you wish to exchange or return for a store credit or refund. Return to the appropriate address below. If you cannot submit your exchange/return online through your account, please include your order #, name, address and details of your request and once received we will process accordingly.

Australian and New Zealand:
eve workwear
Lexington Logistics
Building 8, 50 Raubers Road
Banyo Qld 4014
Australia

Canada and US:
Pick & Pack Logistics Inc
eve workwear
2844 Slough St
Mississauga, ON L4T 1G3
Canada

The return shipping costs for a return or an exchange is at the customers expense. eve workwear will pay for the shipping costs back to the customer for an exchange. Please ensure the original tags are attached, and items are returned in unworn condition. This means that they are free of dirt and animal hair.

If the item you wish to exchange for is out of stock, please select from the current range. Alternatively, a credit note will be issued (valid for 12 months) or a refund will be processed.

We do not offer refunds on sale items.

Please allow 14 days for the administration and processing of a refund.

Shipping information

Please note the same shipping terms apply regardless of the location you are shipping too. So, if you are based in Australia or New Zealand and shop on the AUD website FREE shipping applies - If you are based in Canada or the US and you shop on the CAD or US website FREE shipping spplies!

SHIPPING 

We offer FREE delivery when you shop from your local website particular to your location. Normal delivery times apply taking into consideration any delays due to COVID19. Rural and remote  deliveries may take a little longer.

Express shipping is available for a $15 flat rate.

International customers

For orders place outside of your local site, over $200 are eligible for FREE shipping. A flat fee of $20 applies for orders under $200.

Delivery times will depend on location.